Reporting Issues and Bugs
Help Us Improve by Reporting Issues
If you've encountered a bug or issue while using our platform, we encourage you to report it so we can resolve it as quickly as possible. Here's how you can report problems effectively:
1. Check Known Issues
Before submitting a new bug report, please visit our FAQ Page to see if the problem has already been identified and is being addressed. If you find your issue listed, you can track its progress there.
2. Submit a Bug Report
If your issue isn't listed, follow these steps to submit a bug report:
- Go to the Support Form: Provide a clear and detailed description of the issue.
- Steps to Reproduce: Include the exact steps that led to the bug so our team can replicate the problem.
- Expected vs. Actual Outcome: Describe what you expected to happen and what actually occurred.
- Attach Supporting logs: If applicable, add logs or error messages to help us diagnose the issue. Our team will prioritize your report based on severity and impact on the platform.
3. Follow Up
If you've submitted an issue and haven't received an update within a reasonable time, feel free to follow up with our support team via Support Page or email at supportapi@springernature.com.
Urgent Issues
For critical bugs that impact your usage of the platform (e.g., the API is down or returning erroneous data), please report them immediately through our Priority Support channels:
Email: supportapi@springernature.com
Live Chat: Coming soon...
Our engineering team will respond promptly to ensure minimal disruption to your workflow.